FAQ

Saint Vision is a British streetwear label built at the intersection of luxury, contemporary street culture and accessibility. We focus on considered design, premium fabrics, distinctive silhouettes and meticulous attention to detail to create elevated pieces for everyday life.

We pay attention to the details that make a garment feel premium — from fabric weight and GSM to fit, construction, stitching, finishing and overall feel.

Rather than simply selecting readily available fabrics, we work with our manufacturing partners to develop fabrics to our own specifications. Every garment then goes through a detailed sampling and development process before production.

Our aim is to deliver a luxury-level experience at an accessible price point.

Our T-shirts are developed using 270–300 GSM Cotton Terry fabrics, providing a substantial feel, structured drape and premium finish.

Our hoodies are developed using 500–550 GSM heavyweight Cotton Terry fabrics, giving them the structure, weight and richness expected from a premium hoodie.

Where possible, yes. We work with our manufacturing partners to develop and knit fabrics to our required specifications rather than relying solely on standard off-the-shelf fabrics. This gives us greater control over weight, texture, structure and feel.

Every garment is reviewed through multiple stages of sampling and development. We assess the fit, proportions, fabric, stitching, construction, graphics, washes and finishing. If a sample doesn't meet our standards, it goes back through development.

Good enough isn't part of the Saint Vision vocabulary.

Please refer to the size guide provided on each product page. Our silhouettes can vary between garments, with many pieces designed around a relaxed or oversized streetwear fit. If you're between sizes, consider the larger size for a more relaxed fit.

If you have a sizing issue, please contact us regarding an exchange. Items must meet the applicable exchange conditions and be returned unworn, unused and in resalable condition. Exchanges are subject to availability.

We aim to process and dispatch orders within 1–2 working days. During launches or particularly busy periods, processing times may occasionally be longer.

Once your order has been dispatched, you will receive tracking information via email.

Please check your delivery details carefully before completing your purchase. Once an order has been dispatched, the delivery address cannot be changed.

Yes. International delivery is available to selected destinations displayed at checkout.

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Our standard policy is to offer exchanges for sizing issues and store credit for eligible change-of-mind requests, subject to our Returns & Exchange Policy.

Your statutory consumer rights remain unaffected. Where UK law requires a refund or other remedy, those rights will apply.

Yes. Eligible unworn and unused items may be exchanged where there is a sizing issue, subject to availability and our Returns & Exchange Policy.

Where applicable, store credit may be provided for eligible change-of-mind requests. Items must generally be unworn, unused, unwashed and in resalable condition.

Please contact us as soon as possible if you believe your item is faulty, damaged or incorrect.

To assess the issue, Saint Vision may request clear photographic or video evidence of the damage or fault. Please do not wash, alter or attempt to repair the garment before contacting us.

Where an item is confirmed to be faulty or incorrect, we will provide an appropriate remedy in accordance with applicable UK consumer law.

Sale and promotional items may be subject to specific conditions displayed at the time of purchase. Your statutory rights remain unaffected.

Available payment methods are displayed securely at checkout and may include debit and credit cards and other supported payment services.

Payments are processed through authorised third-party payment providers using appropriate security measures. Saint Vision does not store complete payment card details on its own systems.

Care instructions vary by product, so always follow the care label supplied with your garment.

Following the recommended washing, drying and care instructions will help preserve the fabric, fit, colour and finish of your piece.